150 York Street, Stoughton, MA 02072 781-344-0600
New England Sinai Hospital is committed to providing linguistically and culturally appropriate services to our patients and families. We have an experienced team of trained medical Interpreters on staff. Click on the following link to meet our interpreter team. In the medical setting, it is essential that patients actively participate in a dialogue with their health care providers. The need to understand information, diagnoses, and directions accurately is crucial before making medical decisions that affect one's own treatment or that of a loved one. While many of our Limited English Proficiency (LEP) patients and their families use English in other settings, it may not be the language they prefer to utilize for medical care. In addition, feelings of anxiousness or fear about a diagnosis or illness can affect communication. This often happens in emergency situations when a person may be too nervous to communicate clearly in anything other than his/her primary language. Interpreter services bridges linguistic and cultural gaps that may exist between a patient and the medical provider while maintaining strict patient confidentiality.
Interpreter services are provided at no cost to patients, family members and companions involved in patient care. You do not have to bring your own interpreter. If you prefer to have a family member or friend interpret on your behalf, we will respect your preference. Be aware that minors are legally prohibited from interpreting for both patients and family members. You may change your mind and request a trained medical interpreter at any time. If you would like to have a medical interpreter throughout your upcoming appointment, you will need to request this service from our patient registration staff, notify your provider's office when scheduling the appointment, or simply let your health care team know at any time.
New England Sinai Hospital's team of health care providers and support staff work closely with interpreter services to ensure that our medical interpreters are prepared to support your care. In the event that you need to reschedule your appointment or have questions related to ongoing care, contact interpreter services or your provider's direct number to discuss your situation. Contact information for our department is listed below.
In emergency or short-notice situations, when an in-person interpreter is not immediately available for a specific language, we may utilize telephonic and/or video remote interpretation. New England Sinai Hospital has invested in the latest communications technology in order to ensure that our LEP patients always receive an equivalent standard of care compared to non-LEP patients. Our services include customized wireless conference phones and dual-handset phones stationed at key hospital departments with access to both staff and outside Interpreters in 200 languages and dialects. We offer video remote interpreting supported with a computer and webcam when assisting deaf patients through American Sign Language (ASL) to supplement in-person ASL Interpreters requested from the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH). We also support video remote interpretation for a number of our most frequently requested languages.
From western Massachusetts area
From Boston and the North Shore
From southeastern Massachusetts and Cape Cod
From western Boston suburbs
If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation.
From the North/South
From the East/West
From the Southwest
On-site parking is available at Carney Hospital. Day patients can self park for free in our front parking lot immediately adjacent to the main entrance as space is available. Our parking garage located in the rear of our facility is also available to patients and visitors for a nominal charge.
Via Public Transportation
When you arrive at the hospital
Enter via the main entrance. If you have pre-registered, go directly to your scheduled appointment. If you have not pre registered, check in at patient registration located directly off the main lobby.
Manager, Interpreter Services
Amy Kopchell was born in the Azores, Portugal and moved with her family
to Cambridge as a young child. She later relocated to southeastern
Massachusetts to start her own family. Amy has held prior management and
administrative positions in health care, software and finance. Fluent in
both Portuguese and English, Amy has trained her team to support both
patient registration and financial counseling in addition to medical
interpreting. Amy can be reached at
508-427-3230 or firstname.lastname@example.org.