New England Sinai HospitalPatients and Visitors

Interpreter Services

American Sign Language Why do we have Interpreters?

New England Sinai Hospital is committed to providing linguistically and culturally appropriate services to our patients and families. We have an experienced team of trained medical Interpreters on staff. Click on the following link to meet our interpreter team. In the medical setting, it is essential that patients actively participate in a dialogue with their health care providers. The need to understand information, diagnoses, and directions accurately is crucial before making medical decisions that affect one's own treatment or that of a loved one. While many of our Limited English Proficiency (LEP) patients and their families use English in other settings, it may not be the language they prefer to utilize for medical care. In addition, feelings of anxiousness or fear about a diagnosis or illness can affect communication. This often happens in emergency situations when a person may be too nervous to communicate clearly in anything other than his/her primary language. Interpreter services bridges linguistic and cultural gaps that may exist between a patient and the medical provider while maintaining strict patient confidentiality.  

Interpreters are available 24 hours per day.

Português

audio file  Por favor clique na gravura do alto falante para ouvir uma mensagem de serviço público do Departamento de Saúde Pública de Massachusetts. 

Kreyòl Ayisyen

audio file  Tanpri peze klikè ya pou-w kapab tande mesaj Depatman Sante Piblik Massachusetts lan.

Español

audio file  Por favor haga clic sobre el símbolo de la bocina para escuchar un mensaje de audio del servicio público de Massachusetts Department of Public Health.

عربي

audio fileلطفاً – أُنقر على أيقونة السّماعة لسماع رسالة الخدمات الحكومية من إدارة ماساشيوستس للصّحة العامة

русский

audio file  Нажмите, пожалуйста, кнопку "Динамик" и прослушайте сообщение Управления здравоохранения штата Массачусеттс.

Tiếng Việt

audio file  Xin hãy bấm vào nút hình cái loa đe nghe thông tin từ Bộ Y Tế CôNG CộNG của Tiểu Bang Massachusetts.

Traditional Chinese

audio file  請點擊揚聲器按鈕以收聽由麻州公眾健康局提供的語音資。

Interpreter services are provided at no cost to patients, family members and companions involved in patient care. You do not have to bring your own interpreter. If you prefer to have a family member or friend interpret on your behalf, we will respect your preference. Be aware that minors are legally prohibited from interpreting for both patients and family members. You may change your mind and request a trained medical interpreter at any time. If you would like to have a medical interpreter throughout your upcoming appointment, you will need to request this service from our patient registration staff, notify your provider's office when scheduling the appointment, or simply let your health care team know at any time.    

How to reach an interpreter at New England Sinai Hospital:

New England Sinai Hospital's team of health care providers and support staff work closely with interpreter services to ensure that our medical interpreters are prepared to support your care. In the event that you need to reschedule your appointment or have questions related to ongoing care, contact interpreter services or your provider's direct number to discuss your situation. Contact information for our department is listed below.

  • Cape Verdean Creole: 508-427-3023, press "2"

  • Portuguese: 508-427-3023, press "2"

  • Haitian Creole: 508-427-3023, press "3"

  • Spanish: 508-427-3023, press "4"

  • English/Other: 508-427-3023, press "1"

Email: nes.interpreters@steward.org

In emergency or short-notice situations, when an in-person interpreter is not immediately available for a specific language, we may utilize telephonic and/or video remote interpretation. New England Sinai Hospital has invested in the latest communications technology in order to ensure that our LEP patients always receive an equivalent standard of care compared to non-LEP patients. Our services include customized wireless conference phones and dual-handset phones stationed at key hospital departments with access to both staff and outside Interpreters in 200 languages and dialects. We offer video remote interpreting supported with a computer and webcam when assisting deaf patients through American Sign Language (ASL) to supplement in-person ASL Interpreters requested from the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH). We also support video remote interpretation for a number of our most frequently requested languages. 

Directions to New England Sinai Hospital Main Campus

Address: 150 York Street Stoughton, MA 02072 (click here for map)

From western Massachusetts area

  • Take Interstate 90 (Massachusetts Turnpike/Mass Pike) East to Route 128 South
  • Route 128 South becomes Route 93 North
  • Take Route 93 North to Exit 2A (Route 138 South, Stoughton)
  • Watch for blue "New England Sinai Hospital" sign 4 miles ahead on Route 138
  • Turn left on York Street
  • The hospital is 2/10 mile ahead on left

From Boston and the North Shore

  • Take Route 93 South to Exit 2A (Route 138 South, Stoughton)
  • Watch for blue "New England Sinai Hospital" sign 4 miles ahead on Route 138
  • Turn left on York Street. The hospital is 2/10 mile ahead on left

From southeastern Massachusetts and Cape Cod

  • Take Route 24 North to Exit 19B (Central Street, Stoughton)
  • Stay on Central Street for 1 ½ miles
  • Turn right at Route 139 (Pleasant Street)
  • Watch for blue "New England Sinai" sign on right approximately 6/10 mile down on Route 139
  • Turn left at Pine Street
  • Pine Street becomes York Street
  • The hospital is approximately 1 mile ahead on right

From western Boston suburbs

  • Take Route 128 South
  • Route 128 South becomes Route 93 North
  • Take Route 93 North to Exit 2A (Route 138 South, Stoughton)
  • Watch for blue "New England Sinai Hospital" sign 4 miles ahead on Route 138
  • Turn left on York Street. The hospital is 2/10 mile ahead on left
  • *At various points, Route 128 is also marked Route 95 or Route 93

Directions to Tufts Medical Center Inpatient Satellite

Address: 800 Washington Street Boston, MA 02111-1552 (click here for map)

The main entrance to Tufts Medical Center for patients and visitors is located at 800 Washington Street. This entrance has connections to all other inpatient and outpatient buildings. A Patient Valet Parking Service is available between the Medical Center's North and South Buildings, at 830-860 Washington Street. Call 617-636-8970 for hours of operation or additional information. Parking is available in the Medical Center's garage at 274 Tremont Street, next to the Citi Performing Arts Center Wang Theatre (formerly the Wang Center). All patients with an appointment will be accommodated. Parking tickets can be validated for reduced parking rates.

By Car

From the North

From the Central Artery/ I-93 Southbound, take Exit 20-A (South Station) onto Purchase Street. Continue along Purchase Street, which becomes Surface Artery, to Kneeland Street. Turn right onto Kneeland Street. Go straight for several blocks, then turn left on Tremont Street. The Tufts Medical Center garage is on your left just past the Citi Performing Arts Center Wang Theatre (formerly the Wang Center).

To reach Tufts Medical Center via Exit 23 off of I-93 South, travel along Purchase Street, which becomes Surface Artery, to Kneeland Street. Turn right onto Kneeland Street. Go straight for several blocks, then turn left on Tremont Street. The Tufts Medical Center parking garage will be on your left, just past the Citi Performing Arts Center Wang Theatre (formerly the Wang Center).

From the South

From I-93 Northbound, take Exit 20. (Exit 20 is a two-lane ramp that services destinations to I-90 East, I-90 West, and the South Station area.) Once on the Exit 20 ramp, follow the signs to South Station by staying straight (labeled I-90 West/Worcester and South Station) and going past the left-hand exit to I-90 East. Approximately 1/4 mile past the I-90 East ramp, the two lanes of the ramp will split again, with the left lane servicing South Station and Chinatown (this is the lane for use by Tufts Medical Center patients), while the right lane is labeled I-90 West/Worcester. Take the South Station/Chinatown route to the left. Once on the path to South Station, take a left at the second signal light (at Kneeland Street) toward Chinatown.

Go straight on Kneeland Street for several blocks and turn left on Tremont Street. The Tufts Medical Center garage is on your left just past the Citi Performing Arts Center Wang Theatre (formerly the Wang Center).

From the West

From the Massachusetts Turnpike (I-90): Take Exit 24-A (South Station). Turn left onto Kneeland Street. Go straight for several blocks, then turn left onto Tremont Street. The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center Wang Theatre (formerly the Wang Center).

By Public Transportation

The Tufts Medical Center Orange Line stop is located across from the main hospital entrance on Washington Street. Other nearby MBTA stops are Downtown Crossing (Red Line, Orange Line) and Boylston (Green Line). Tufts Medical Center is also convenient to bus lines 3, 11, 43, 55 and the Silver Line.

By Cab and Train

Tufts Medical Center is a 15-to-20-minute cab ride from Logan Airport and within walking distance of South Station.

Directions to Carney Hospital Inpatient Satellite 

Address: 2100 Dorchester Avenue, Dorchester, MA 02124 (click here for map)

If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation.

From the North/South

  • Take Route 93 to exit 11B ("Route 203-Granite Avenue-Ashmont") onto Granite Avenue and proceed to Gallivan Boulevard (2nd traffic light).Turn
  • left onto Gallivan Boulevard.
  • At 2nd traffic light, turn left onto Dorchester Avenue.
  • Continue on Dorchester Avenue for 0.25 miles.
  • Carney Hospital is located on the left.  

From the East/West

  • Take the Massachusetts Turnpike (I-90) through Downtown Boston to Route 93 South.
  • Take exit 11-B ("Route 203-Granite Avenue-Ashmont") onto Granite Avenue and proceed to Gallivan Boulevard (2nd traffic light).
  • Turn left onto Gallivan Boulevard.
  • At 2nd traffic light, turn left onto Dorchester Avenue.
  • Continue on Dorchester Avenue for 0.25 miles.
  • Carney Hospital is located on the left.

From the Southwest

  • Take Route 24 North to Route 93 North; take exit 11B ("Route 203-Granite Avenue-Ashmont") onto Granite Avenue and proceed to Gallivan Boulevard (2nd traffic light).
  • Turn left onto Gallivan Boulevard.
  • At 2nd traffic light, turn left onto Dorchester Avenue.
  • Continue on Dorchester Avenue for 0.25 miles.
  • Carney Hospital is located on the left.

Parking Information

On-site parking is available at Carney Hospital. Day patients can self park for free in our front parking lot immediately adjacent to the main entrance as space is available. Our parking garage located in the rear of our facility is also available to patients and visitors for a nominal charge.

Via Public Transportation

  • Trolley: Take the Red Line to Ashmont Station. Exit left onto Dorchester Avenue. Walk four blocks south and Carney Hospital is on the left.
  • Bus: MBTA bus lines 12, 24, 24/27, 27, 191, 217 & 240 stop directly in front of Carney Hospital on Dorchester Avenue.
  • MBTA bus line 215 stops at the intersection of Dorchester Avenue and Gallivan Boulevard one block north of Carney Hospital.
  • To confirm mass transit schedules, please contact the MBTA at 617-722-3200, or at www.mbta.com.

When you arrive at the hospital

Enter via the main entrance.  If you have pre-registered, go directly to your scheduled appointment.  If you have not pre registered, check in at patient registration located directly off the main lobby.  


Amy Kopchell

Amy Kopchell
Manager, Interpreter Services

Amy Kopchell was born in the Azores, Portugal and moved with her family to Cambridge as a young child. She later relocated to southeastern Massachusetts to start her own family. Amy has held prior management and administrative positions in health care, software and finance. Fluent in both Portuguese and English, Amy has trained her team to support both patient registration and financial counseling in addition to medical interpreting. Amy can be reached at
508-427-3230 or amy.kopchell@steward.org.

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